Privacy statement
Privacy Policy
Last updated: 30-01-2025
At MyQ, we highly value the protection of your personal data. This privacy policy explains what data we collect, how we use it, and what rights you have regarding your data.
1. What data do we collect?
We may collect the following personal data:
Identity information: Name, first name, date of birth, nationality
Contact details: Email address, phone number, address
Payment information: Bank account details or other payment information (we do not store credit card details)
Stay information: Check-in and check-out dates, special requests, preferences
Communication data: Correspondence via email, WhatsApp, or other communication channels
Technical data: IP address, browser information, device and connection data when using our website
2. How do we use your data?
We use your data solely for the following purposes:
Booking management: To process and manage your reservation
Payment processing: To handle payments and issue invoices
Customer service: To contact you regarding your stay and respond to any inquiries or requests
Legal obligations: To comply with legal requirements, such as guest registration with local authorities
Marketing: To send you newsletters or offers if you have given consent
3. How is your data protected?
We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure. Personal data is only accessible to employees who need it to perform their duties.
4. Do we share your data with third parties?
We only share your data in the following cases:
Service providers: Payment processors, booking systems, or IT service providers that help us provide our services
Legal obligations: When we are required to provide data to government authorities, such as the police or tax office
Partners: If you use additional services such as local excursions or transportation, we may share your data with these partners, but only with your consent
5. How long do we keep your data?
We do not keep your data longer than necessary for the purposes for which it was collected. This means:
Booking data and invoices are stored for at least [legal period, e.g., 7 years] for administrative purposes
Contact details for marketing purposes are stored until you unsubscribe
Data that is no longer needed is securely deleted
6. What are your rights?
You have the right to:
Access your personal data
Request correction or deletion of your data
Object to the use of your data for marketing purposes
Request restriction of the processing of your data in certain situations
Request data transfer if you wish to transfer your data to another provider
You can exercise these rights by contacting us.
7. Cookies and tracking technologies
Our website may use cookies or similar technologies to enhance the user experience. You can manage your cookie preferences through your browser settings.
8. Contact details
If you have any questions about this privacy policy or the processing of your data, you can contact us
If you are not satisfied with our response, you have the right to file a complaint with the national data protection authority.